FAQs

Frequently Asked Questions (FAQs)

Welcome to the Kingston Patio FAQ section! We've compiled a list of commonly asked questions to provide you with quick and informative answers. If you have a question that's not addressed here, don't hesitate to reach out to our customer support team for further assistance.

1. How can I place an order?

Placing an order on Kingston Patio is simple! Browse our collection, select the items you love, and add them to your cart. Proceed to checkout, where you'll provide your shipping information and payment details. Once your order is confirmed, we'll send you an email with the details.

2. What payment methods do you accept?

We offer a range of payment options, including Visa, MasterCard, American Express, Discover, Google Pay, Shop Pay, Diners Club, Apple Pay, and PayPal. Choose the method that's most convenient for you during the checkout process.

3. Can I track my order?

Absolutely! Once your order is shipped, we'll send you an email with tracking information. This allows you to monitor the status and estimated delivery date of your order.

4. How long does shipping take?

Our standard shipping option typically takes 1-2 business days for handling and an additional 8-9 business days for transit within Canada. Total delivery time includes both handling and transit time.

5. Do you offer international shipping?

Currently, we only offer shipping within Canada. We apologize for any inconvenience to our international customers and hope to expand our shipping options in the future.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our Return Policy on our Returns page for detailed information on the return process and eligibility.

7. Are your products covered by a warranty?

Yes, we stand by the quality of our products. Many items come with a manufacturer's warranty. Please refer to the product description or reach out to our customer support team for specific warranty details.

8. How can I contact your customer support?

We're here to help! You can reach our customer support team by sending an email to support@kingstonpatio.com. We also offer a live chat feature on our website during business hours, and you can fill out our online contact form.

9. Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for qualified customers. If you're interested, please contact our team at info@kingstonpatio.com for more information.

10. Can I change or cancel my order?

Once an order is placed, changes or cancellations may be possible within a limited time frame. Please contact us immediately at support@kingstonpatio.com if you need to modify your order.

Address: 330 Beth Halevy, Boisbriand, Quebec, J7E 4H4, Canada.
Phone: +1 514-813-2871

We hope these FAQs have provided you with helpful insights. If you have any further questions, don't hesitate to contact us. We're here to ensure your Kingston Patio shopping experience is exceptional!


Last Updated: August 2023