Return & Refund Policy

Thank you for choosing to shop at Kingston Patio. We greatly value your trust in our products and services. Our aim is to provide you with the best possible experience, which includes a hassle-free process for returns, exchanges, and addressing damage concerns. Please take a moment to read and understand our comprehensive policy to ensure your satisfaction. But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.

Authorization for Returns, Exchanges, and Damage Concerns

For your convenience and to facilitate a smooth experience, all returns, exchanges, and damage concerns must be authorized by our dedicated Customer Service team before proceeding. This step is essential to ensure that your needs are met effectively and promptly. We kindly request that you refrain from sending items back without prior authorization, as unauthorized returns will not be accepted.

Here's how you can initiate a return, exchange, or damage concern:

  • Reach out to our Customer Service team at support@kingstonpatio.com.

  • Provide your Order Number and clearly state the reason for the return, exchange, or damage concern.

  • Once we receive your email, our experienced customer service representatives will guide you through the next steps via email.

30 Days Return Policy

Understanding that satisfaction is paramount, we offer a generous 30-day window from the date of purchase for you to initiate a return. To successfully process a return, please ensure the following:

  • Your return is authorized by our Customer Service team.

  • The item is in its original condition and packaging.

  • The return is made within the specified 30-day timeframe provided by our team.

Exchanges

Should you receive a product that doesn't meet your expectations and you wish to exchange it for another item, our authorized exchange process will guide you smoothly. Our dedicated team will work with you to ensure you receive a suitable replacement that aligns with your preferences.

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email us at support@kingstonpatio.com.

Damage Concerns

In the unfortunate event that you receive a damaged item, we are here to assist you. When notifying us of damage concerns, please provide clear details and, if possible, photographs of the damaged item. Our team will work with you to find the best solution, which may include a replacement or refund.

Order Cancellation

  • If you decide to cancel an order within 24 hours of purchase and the items have not been shipped, we will provide you with a full refund.

  • Unfortunately, we are unable to accommodate order cancellation requests for orders that have already been shipped. In such cases, we kindly ask you to initiate an authorized return process upon receiving the package.

Refund Process

Refunds for authorized returns, exchanges, or cancelled orders generally take 5 to 10 business days to process. If you do not receive your refund within 15 days, we encourage you to contact us via email at support@kingstonpatio.com for further assistance.

Contact Us

Your satisfaction is our priority, and we are here to assist you throughout the return, exchange, and damage resolution process. If you have any questions or require further clarification about our policy, please do not hesitate to contact our dedicated Customer Service team at:

Address: 
330 Beth Halevy, Boisbriand, Quebec, J7E 4H4, Canada.
Email: support@kingstonpatio.com
Phone: +1 514-813-2871

Please note that this Return, Exchange, and Damage Policy is subject to change without prior notice. To stay updated, we recommend revisiting this page periodically. Your experience matters to us, and we are committed to ensuring that it remains positive Thank you for choosing Kingston Patio.