Briana 3-Light Pendant Light

Welcome to Kingston Patio's Shipping Policy! We're delighted to provide you with all the necessary information about our shipping process, so you can shop with confidence and have a clear understanding of what to expect.

1. Total Delivery Time

The total delivery time for your order at Kingston Patio is calculated as the sum of handling time and transit time. Our team works hard to ensure a swift processing of your order and its timely delivery to your doorstep.

Handling Time: Once you place an order with us, please allow 1-2 business days for our team to process and prepare your items for shipping. During this time, we meticulously pack your order with care and attention to detail.

Transit Time: Following the handling period, the standard shipping option will take approximately 8-9 business days to deliver your order to its final destination in Canada. We partner with reliable shipping carriers to ensure your items arrive safely and on time.

Please note:

• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 100% of your payment to you.
• Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
• Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery. 

2. Shipping Method

We offer a single shipping method for all our orders: Standard Shipping. This method is chosen to provide you with a cost-effective and efficient shipping option.

3. Shipping Cost

At Kingston Patio, we're thrilled to offer free shipping for all orders within Canada. We believe in providing you with exceptional value, from the quality of our products to the delivery of your order.

4. Shipping Country

Our shipping services are currently available exclusively for customers within Canada. We apologize for any inconvenience this may cause to our international customers and hope to expand our shipping reach in the future.

5. Tax

Yes, we do collect taxes as required by applicable regulations. The appropriate taxes will be added to your order during the checkout process based on your shipping location within Canada.

6. Order Tracking

As soon as your order is shipped, we will send you a confirmation email that includes tracking information. This tracking number will allow you to monitor the progress of your shipment as it makes its way to your designated address.

7. Contact Us

Should you have any questions, concerns, or special requests regarding shipping, please feel free to reach out to our dedicated customer support team. You can contact us through our Customer Support page on the Kingston Patio website, or you can email us directly at support@kingstonpatio.com.

Address: 330 Beth Halevy, Boisbriand, Quebec, J7E 4H4, Canada.
Phone: +1 514-813-2871

At Kingston Patio, we are committed to ensuring a seamless shopping experience, from browsing our products to receiving your order. Thank you for choosing us for your outdoor furniture needs. Your satisfaction is our top priority, and we look forward to serving you!

Last Updated: August 2023